Privacy Policy

1. Overview

Superior One Services™ ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

By using our website (superioroneservices.com.au) or engaging with our services, you consent to the collection and use of your personal information as described in this Policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity information: name, job title, company name
• Contact information: email address, phone number, postal address
• Enquiry information: the nature of your service enquiry, preferred services, and any details you provide in contact forms or correspondence
• Technical information: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools)

We do not collect sensitive information (such as health, financial, or government identifiers) unless you voluntarily provide it and we have your consent to do so.

3. How We Collect Information

We collect personal information in the following ways:

• Directly from you when you complete a contact or quote request form on our website
• When you call us, email us, or otherwise communicate with us
• When you enter into a service agreement with us
• Automatically through cookies and website analytics when you browse our website (see Section 8)

Where it is reasonable and practicable to do so, we will only collect personal information directly from you. If we receive your information from a third party (such as a referral), we will take reasonable steps to notify you.

4. How We Use Your Information

We use personal information for the following purposes:

• To respond to your enquiries and provide quotes for our services
• To deliver, manage, and improve the services we provide to you
• To communicate with you about your service arrangements, including scheduling and updates
• To comply with our legal and regulatory obligations
• To improve our website, marketing, and business operations
• To send you relevant information about our services (you may opt out at any time)

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected without your consent, unless otherwise permitted by the APPs.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees and contractors who need it to perform their work
• Service providers we engage to assist our business operations (e.g. IT, communications, accounting), who are bound by confidentiality obligations
• Government authorities or regulators where required or authorised by law
• Professional advisers such as lawyers and accountants, under strict confidentiality

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We do not disclose personal information to overseas recipients unless required by law or with your consent, and only where the overseas recipient is subject to privacy laws that are at least as protective as the APPs.

6. Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure password-protected systems and encrypted data storage
• Limiting access to personal information to staff who need it
• Regular review of our security practices

We retain personal information only for as long as it is necessary for the purposes described in this Policy, or as required by law. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.

7. Access & Correction

Under the APPs, you have the right to:

• Request access to the personal information we hold about you (APP 12)
• Request correction of personal information that is inaccurate, out of date, incomplete, or misleading (APP 13)

To make a request, please contact us using the details in Section 12. We will respond within a reasonable timeframe (generally within 30 days). We may need to verify your identity before granting access. In some circumstances, we may refuse access where permitted by the APPs, and will provide written reasons if we do so.

We will not charge you for making an access or correction request, but we may charge a reasonable fee for providing access if significant resources are required.

8. Cookies & Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience and analyse how our site is used. Cookies may collect information such as your IP address, browser type, pages visited, and time on site.

You can disable cookies through your browser settings; however, some parts of our website may not function correctly if you do so.

We may use third-party analytics services (such as Google Analytics) that collect data on your use of our website. These services are subject to their own privacy policies.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party site you visit.

10. Complaints

If you believe we have breached the APPs or your privacy rights, please contact us first using the details in Section 12. We take all complaints seriously and will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• GPO Box 5218, Sydney NSW 2001

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. The updated version will be posted on our website with a revised "Last updated" date. We encourage you to review this Policy periodically.

12. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us: